How Do I

The Department has officers working 24 hours a day to respond to calls for service and assistance. The Administrative Office is open 9:00 AM to 5:00 PM, Monday through Friday.

• Crimes in Progress
• Life Threatening Situations
• Fires
• Motor Vehicle Accidents, major traffic and street obstructions
• Injuries requiring emergency medical attention
• Hazardous chemical spills
• Smoke detector or Carbon Monoxide Detectors sounding
• Sparking electrical hazards
• Smoke in a building
• Any other EMERGENCY or if you aren’t sure, but feel it is serious, CALL 911

• Asking directions in the city
• Inquiring about school openings or closings
• Questions about any UTILITY OUTAGE (i.e. Power, Water, Cable TV)
• Reporting a blocked driveway
• Reporting an obstructed hydrant
• Questions about snow emergencies or parking bans
• Reporting a noise complaint
• Questions about traffic tickets
• All other NON-EMERGENCY situations

When there are no adults at home every child or babysitter should have the following information posted by the phone:

• A list of emergency numbers
• Your home phone number and the address
• Any other contact information (pager numbers, cell phone numbers, neighbors numbers)

• The call is free and even works from a charged cell phone that has no service
• Although cell phone technologies are greatly improving, your call will be routed to the jurisdiction in which the RECEIVING CELL TOWER is standing.

Understanding this, tell the 911 call-taker WHERE YOU ARE and verify that the 911 operator you reach is in the jurisdiction in which you need help before you start giving the emergency data.

• To report an incident to the Police Department that does not require the immediate dispatch of an officer to the scene, or when some time has elapsed since the occurrence of the incident, such as reporting an inactive burglary, an inactive theft, that took place some time ago.
• Minor NON-INJURY accidents.
• To report a crime that is NOT IN PROGRESS.
• General NON-EMERGENCY, Non-Life-Threatening situations that clearly need to be handled by police now.

• To ask questions about policing and criminal law (not legal advise), or help with parking situations, disturbances, speeding complaints, dog trouble, etc.
• To request records and copies of reports.
• To inquire about a towed vehicle.
• To inquire about ordinances and laws.

A growing area of crime is on the internet. This is due to both the rapid increasing popularity as well as the vast distance this means of fraud covers. If you are a victim of a scam or fraud over the internet, contact the Internet Fraud Complaint Center (IFCC).

Reports can be obtained from the City Administration Office during administrative hours.

• Date of Accident
• Last Name
• Local Code
• Badge # (of officer that took the report)
• Agency ORI # 0591200

• You may pay by check or money order via mail.
• You may pay in person at the Villa Hills City Building at 720 Rodgers Road Villa Hills, KY 41017.
• You may speak to the Police Chief about it.
• You may contest it by requesting a hearing by writing the Villa Hills Hearing Board within five (5) days of the citation date at 719 Rodgers Road, Villa Hills, Kentucky 41017. You are entitled to appeal the hearing board’s determination within five (5) days of the determination to the Kenton County District Court. Failure to request a hearing will make the determination final.

No

The Commonwealth of Kentucky has partnered with the Kentucky State Police to transfer the responsibility and resources required or needed from local agencies when it comes to providing fingerprinting services. Identogo by IDEMIA is a vendor that will be providing fingerprinting services to our citizens and clients across the Commonwealth. The Villa Hills Police Department will no longer be providing fingerprinting services as Identogo will have several digital live scan fingerprint locations across the State to provide these services. 

Citizens or clients needing fingerprinting services are directed to the following website with Identogo by IDEMIA: https://uenroll.identogo.com/ 

​For further information regarding background checks, FBI fingerprinting services, etc. the following website is offered as assistance: http://kentuckystatepolice.org/background-checks/

• If you see a loose dog or other animal, contact the owner if you know who they are. If you do not know who owns the animal, contact the Kenton County Dispatch Center at 859-356-3191 and they will contact Animal Control.
• Keep children inside. Wait for Animal Control to catch the animal before going outside.
• Do not pick up or touch injured animals. A bite from an animal may necessitate medical treatment for the injury and shots for rabies. This is especially true if the animal runs away before it can be caught and tested.
• If you know the animal and it is familiar with you, try to contain it to a fenced yard. Avoid pulling on it. If you injure it, it may bite you.

The City provides waste collection once a week by private contract with Rumpke of Cincinnati, Ohio. Brush must be bundled and cut into section no longer than 4 feet and weigh less than 75 pounds. All containers must be so one man can handle them. If there are any large items or brush please call Rumpke at 877-786-7537 for a separate pickup.

Recyclables are: corrugated cardboard, newspapers, plastic bottles, glass bottles and jars, beverage cans, vegetable, fruit and juice cans.

For residents of Prospect Pointe, check with the Prospect Pointe Management for trash and recycling collection information.

Property tax bills are mailed in September, and deliquent November 30th. If you have any questions or if you do not receive your bill, please call the City Clerk at 859.341.1515. The practice of mailing bills directly to mortgage companies was eliminated again this year. All bills will be mailed directly to the owners. Many mortgage companies have contacted our office to get the payment due information and we have given that via fax or phone. Tax role is furnished with the name of the homeowner of record as of January 1st of the present year. Remember that is your responsibility to obtain your tax bill. Please call if you do not receive your bill.

Building permits and questions on zoning will be handled through the Planning and Development Services of Kenton County (PDS). Before you do any remodeling, add a fence, swimming pool, shed or etc. contact the PDS at 859.331.8980.